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Shipping policy
Thank you for shopping with us! We want to ensure that you have a smooth and enjoyable experience when it comes to receiving your orders. Please take a moment to review our shipping policy below.
Shipping Methods and Timelines:
1. Standard Shipping: We offer free standard shipping to locations within the continental United States for orders over $25. Standard shipping orders are typically delivered within 2 to 5 business days from the date of shipment — most orders arrive within 3 to 5 days of purchase. Please note that these delivery times are estimates and may vary depending on the destination and other factors beyond our control.
2. Expedited Shipping: If you need your order to arrive a bit faster, we offer expedited shipping for an additional fee. Expedited shipping orders are usually delivered within 2 to 3 business days from the date of shipment. Again, please note that these delivery times are estimates and may vary depending on the destination and other factors.
3. Premium Shipping: For those who require the quickest delivery, we offer premium shipping at a higher cost. With premium shipping, your order will typically arrive within 2 business days from the date of shipment. As always, please keep in mind that these delivery times are estimates and may vary depending on the destination and other factors.
Order Processing:
We strive to process and ship all orders promptly. Orders received before our daily cutoff time (typically 12:00 PM local time) on business days (Monday to Friday, excluding holidays) will be processed and shipped within 1 business day. Orders received after the cutoff time or on weekends and holidays will be processed on the next business day.
Please note that during peak seasons, such as holidays or special promotions, there may be slight delays in order processing due to increased order volumes. We appreciate your understanding in such cases.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.
Shipping Restrictions:
At present, we only ship within the continental United States. We do not offer international shipping or ship to P.O. boxes or APO/FPO addresses. We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help!
Note: This shipping policy is subject to change without prior notice. Any updates or modifications will be communicated on our website.
Address Accuracy
Please double-check that your shipping address is complete and correct at checkout. If a package is lost or undeliverable because the address on the order was entered incorrectly or incompletely, we may be unable to offer a replacement or refund.
Missing, Lost, or Stolen Packages
If your tracking shows your package was delivered but you have not received it, please first allow 24 to 48 hours — carriers occasionally mark packages delivered before they arrive — and check with household members, neighbors, and your building’s mailroom or package area.
If the package still hasn’t turned up, contact us at support@oakcreektrading.com within 14 days of the delivery scan so we can help. Our process: we open an investigation with the carrier (including GPS verification of the delivery scan location), and we’ll send you a secure link to complete a brief signed statement of non-receipt. Once the investigation is complete and your statement is received, we will ship a replacement at no charge (or issue a refund if the item is no longer available). Replacement shipments may require signature confirmation on delivery.
Packages reported missing more than 14 days after the delivery scan, or shipments that have not yet reached their estimated delivery date, may not be eligible for this process.